If you are
unsatisfied with your Walgreens purchase, you may wonder if you can return it
and get a refund or exchange it. In this article, we will answer all your
frequently asked questions about the Walgreens return policy, including what
items are eligible, how to initiate a return, what documents you need, and
more. We will also provide some tips on how to save money and time when
shopping at Walgreens.
What is Walgreens' return policy?
The Walgreens return
policy allows you to return most items within 30 days of purchase for a full
refund or exchange, with or without a receipt. However, some items are subject
to different return policies or restrictions, such as:
- Prescription drugs
and contact lenses: These items can only be returned if there is an error by
Walgreens or the manufacturer.
- Electronics: These
items must be returned within 30 days of purchase with the original receipt and
packaging. Some electronics may have a restocking fee of up to 15% of the
purchase price.
- Photo orders:
These items must be returned with the original receipt within 30 days of
purchase. You can also cancel your photo order online before it is processed.
- Seasonal
merchandise: These items must be returned with the original receipt and
packaging before the end of the season.
- Beauty products:
These items can be returned even if opened or used, as long as they are within
the 30-day return period and have the original receipt.
- Personal care
products: These items can be returned even if opened or used, as long as they
are within the 30-day return period and have the original receipt.
- Sexual wellness
products: These items can be returned only if they are unopened and unused,
within the 30-day return period, and with the original receipt.
How to initiate a return at Walgreens?
Two ways to initiate
a return at Walgreens are in-store or by mail.
In-store: You can bring your item and receipt (if you
have one) to any Walgreens store and present them to the cashier or customer
service desk. You must provide a valid photo ID for returns without a receipt.
You will receive your refund in the same form of payment as your original purchase,
except for cash refunds over $25, which will be issued as a check by mail.
By mail: You can
also return your item by mail using the prepaid return label that came with
your online order. If you do not have the label, print one from your online account
or contact customer service at 1-877-250-5823. You must pack your item securely
and include the original receipt and a note explaining the reason for your
return. You will receive your refund in the same form of payment as your
original purchase, minus any shipping charges.
FAQs about Walgreens return policy
Here are some common
questions and answers about the Walgreens return policy:
Q: Can I return an item I bought online to a Walgreens store?
A: Yes, you can
return most online purchases to any Walgreens store within 30 days of purchase.
However, some items, such as prescription drugs, contact lenses, gift cards,
and personalized items, may not be eligible for in-store returns. You can check
the eligibility of your item on your online account or contact customer service.
Q: Can I return an item that I bought in-store to Walgreens.com?
A: No, you cannot
return in-store purchases to Walgreens.com. You must return them to a Walgreens
store within 30 days of purchase.
Q: Can I exchange an item at Walgreens?
A: You can exchange
most items at Walgreens within 30 days of purchase. However, some items, such
as prescription drugs, contact lenses, gift cards, and personalized items, may
not be eligible for exchanges. You can check the eligibility of your item on
your receipt or contact customer service.
Q: What if I lost my receipt?
A: If you lost your
receipt, you could still return most items at Walgreens within 30 days of
purchase. However, you must provide a valid photo ID and accept a store credit
instead of a refund. The store credit will be based on the item's lowest
selling price within the last 90 days.
Q: What if I received a damaged or defective item?
A: If you received a
damaged or defective item from Walgreens.com, contact customer service at
1-877-250-5823 within 30 days of purchase and request a replacement or refund.
You will not be charged any shipping costs for returning or replacing the item.
Q: What if I received an incorrect item?
A: If you received
an incorrect item from Walgreens.com, contact customer service at
1-877-250-5823 within 30 days of purchase and request a replacement or refund.
You will not be charged any shipping costs for returning or replacing the item.
Conclusion:
The Walgreens return policy allows you to return most items within 30 days of purchase for a full refund or exchange, with or without a receipt. Some items may have different return policies or restrictions, so checking before making a purchase is essential. By following these tips, you can save money and time when shopping at Walgreens.
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